Town of Penhold operates two high quality groundwater wells. Testing and reporting is done to comply with Alberta Environment Drinking Water Regulations. Hydrants and main line flushing is performed twice per year. All residences are metered and the meters are read remotely on a monthly basis.

Rates (based on consumption)

Fixed charge per (unit / meter) - $10.60
Per cubic meter (m3) - $1.32

Institutional/Commercial/Multi-Family (more than 2 meters on 1 unit):
Fixed charge - $17.60
Per cubic meter (m3) - $1.32

•   Utility Bylaw
•   Utility Bylaw - Schedule "A"
•   Application for Utilities
•   Final Meter Read
•   Household Water Coloration
•   Penhold Water Facts Sheet
•   Tankless Water Systems

Water Testing & Reporting Procedures

The Town of Penhold operates a water utility that is licensed by Alberta Environment. Alberta Environment sets the requirements for testing and reporting. Listed below are some of the testing and reporting procedures as stated in the “Code Of Practice For Waterworks Systems Using High Quality Groundwater”.

•   The chlorine dosage and the chlorine residuals are tested and recorded at the      reservoir daily and also residuals are also tested five times a week at a random      location within the system.

•   Iron and Manganese levels are tested five times a week, once for the raw water      supply.

•   A weekly bacteriological sample is taken from a random point in the distribution      system and sent to the provincial lab in Edmonton weekly. If the bacteriological      sample is not acceptable, we are asked for a new sample to be taken and      submitted within 24 hours. If the sample were to be deemed unacceptable Alberta      Environment would be notified and would investigate immediately.

•   Our daily records are sent electronically to Alberta Environment on a monthly basis.

•   A yearly summary of our records are sent to Alberta Environment each year.

•   A chemical analysis is performed by an independent lab as required by Alberta      Environment.

•   Alberta Environment performs unscheduled inspections of our water system.

•   Water Analysis Report

•   Town of Penhold's Water Quality

If you have any questions about your water system, please contact the Public Works Department at (403) 886-3282. A copy of the yearly chemical analysis is available at the Town Office.

Changes to Water Treatment Process

Town of Penhold has changed the way it disinfects the potable water from chloramination (formed with the combination of chlorine and ammonia that is naturally occurring in the water) to the use of free chlorine (achieved through a process called breakpoint chlorination). During this transition, the residents may notice some changes in the taste and odour of the water.

The change in disinfectant is to meet the new regulatory changes in Alberta Environment and Sustainable Resource Development's Standards for Municipals Waterworks Systems (April 2012) that requires effective virus reduction to be conducted in all groundwater systems. These standards are a preventative measure because monitoring for viruses are not routinely conducted and there is a potential for viruses to be present in deep Alberta wells.

The transfer of disinfectant to a free residual is required because it is a stronger disinfectant and more effective at eliminating potential viruses in the water.

The free chlorine applied to the town's water supply will be well within acceptable ranges and are not considered a health concern. The taste or smell of the free chlorine differs from chloramination and consumers may or may not notice the change. Storing a jug of drinking water in the fridge can generally dissipate chlorine tastes. The change to free Cl2 was made in February 2014.

For more information on chlorine, please visit Health Canada.

•    Penhold's Water Quality (Sodium in Drinking Water)

Tips to Conserve Water

•   Set your sprinkler to avoid watering patios, driveways and sidewalks.

•   Water back from the tops of slopes, as water will run down the slope and seep into      the soil.

•   Recoil your hose on a hose wheel to prevent damage.

•   Regularly check your hose for leaks.

•   Apply a maximum of 2.5cm (1 in) of water, including rainfall, to your lawn each      week.

•   Use a bucket, sponge and hose with a shut-off nozzle to wash and rise your car.

•   Sweep driveways and sidewalks instead of using a hose.

•   Cover swimming pools when not in use to reduce evaporation.

•   Squirt guns or small plastic containers filled with water or a small wading pool are as      effective at keeping children cool on a hot day as running a sprinkler.

•   Use bucket and squeegee to wash windows.

•   Operate decorative fountain only when you are there to enjoy them.

•   Use the wastewater from cleaning outdoor ornaments ponds to water lawns and      gardens.

Watering New Sod

Water new sod for one hour in the morning and one hour in the evening for the first 10 to 14 days. After 14 days, water once every 2 days until new growth is established. After new growth is established water every 5 days for 1.5 hours and then weekly.

Check your water meter

It is good practice to check your water meter to ensure accuracy. All utility meters should be checked for this reason.

How to check your meter:

•   Your meter is usually located in the basement of your home in the utility room,      typically near the hot water tank.

•   Lift the black cap to view the amount of M3 used to date.

•   Compare this with the usage on your bill.

•   The average household of 2 will consume approximately 20 M3 per month.

If there is any large discrepancies between the two readings, please contact Public Works at (403) 886-3282.

Checking for Leaks

This is also a good time to check for visible leaks in your home, if the dial is turning and there is no water being used in your home at the time, then you may have a leak.  Please remember that not all leaks are visible.

Please contact Public Works immediately if you notice that your water consumption is listed at zero on your utility bill, but water was in fact consumed during the billing period. This will help you to avoid any large water bills in the future.


Town Office Hours: Monday to Friday, 8:30am - 4:30pm (Closed from 12:00PM - 12:30PM)
Address: #1 Waskasoo Avenue, Box 10, Penhold, AB, T0M 1R0
Phone: 403-886-4567  Fax: 403-886-4039  Email: info@townofpenhold.ca